No! We send your print as a standard international letter and declare it as a low-value printed item. For most countries, including the U.S, this means no customs fees or VAT will apply

Absolutely! Just enter the recipient’s address at checkout, and we’ll send the print to them each month

Simply choose the Fairies Only Print Club product and add to cart, then check out!

All prints are sent via standard snail mail, so international delivery can take between 2-6weeks.

Yes! You can cancel anytime, subscriptions are billed on the 5th of each month.

Just login to our subscription portal to access, edit, cancel or pause your subscription!

Please allow 2–6 weeks for international delivery. If you haven’t received your print after 6 weeks, contact us and we’ll send out a new one.

Everything is shipped and packaged directly from us in our small studio in New Zealand!

We ship Internationally to most countries around the world!

If you don't see your country when checking out be sure to let us know, there may be a reason for why we don't ship there.

USA: All duties and tariffs are calculated and paid at checkout so no surprise charges when your order arrives!

Europe: Customs and VAT may be charged on orders exceeding a certain amount, this completely depends on your country so please check the VAT and/or custom duty fees for your country.

All customs and import charges must be the responsibility of the customer.

JEWELRY:

- Europe, North America, South America, Asia: 2-4weeks

- Australia: 2-6 working days

- New Zealand: Delivery target is next working day

Processing times depending on how busy we are may be an additional 2-3days.

Please note that these shipping times are only estimations and we are not in control and have no responsibility over the postal service.

Yes all orders come with a tracking number.

Some countries like the Czech Republic only have shipping options available without a tracking number.

Yes you can be notified when an item is back in stock.

Click on the sold out item you want. There will be a form below the item written "NOTIFY ME WHEN BACK IN STOCK"

Input your email address and you will receive an email when an item is restocked!

Some items are limited editions because of how long they take to make but most best selling desigs will be restocked!

We will always have an official launch or restock date available nearer our restock.

Sign up to our email list here

We have a page dedicated to explaining all our jewelry materials

Please click here: "Learn about our jewelry materials"

We hope that helps!

Yes, all of our jewelry is hypoallergenic and nickel free.

Our jewelry does not cause rashes, green skin or irritations.

For more information on our jewelry materials please read this:

Learn about our jewelry materials

No, our jewelry will not make your skin turn green or cause irritations. We are sure to use materials that do not cause green skin.

Our jewelry is made with non tarnish high quality materials which should last forever!

However over time if you expose your jewelry with moisture, acids or oils on a daily basis they will eventually wear down the gold platings causing them to lose their shine.

This isn't a question of quality it's something that's inevitable if you don’t properly care for your jewelry.

There are some things you can do to help prevent this from happening, check out our Jewelry care tips to learn what you can do to make your jewelry last longer!

Your polish cloth is for brass jewelry.

Only brass jewelry will become darker than usual overtime and if exposed to moisture. Some of our jewelry will contain brass we always have that in their description.

This isn’t anything to worry about, brass is beautiful and very lightweight which is why it’s common to use in jewelry.

It just means you need to polish it and the Color will go back to brand new!

We provide polish cloths with every order, even non brass jewelry.

All our earring sets come with 4 earrings in total. So 1 pair of each earring in the set. 

Unlike many other jewelry businesses that claim to sell earring sets but only provide 1 earring, we want to make sure you get your moneys worth by receiving the full set in one purchase!

For any order or refund concerns please contact us via our contact page

We gladly accept returns if your order meets our return requirements:

The item you wish to return must be unused and in the same condition that you received it in.

It must also be in the original gift bag and/or box provided. Items that appear damaged, worn or used won't be liable for a full refund or a refund at all depending on their condition.

Requests to return items due to quality problems, shipping damage, color, style or size errors must be accompanied by photos or other evidence clearly showing the problem with the item received.

Please read our return and refund policy here for more information

Email us with any concerns via our Contact Us page and we will get back to you as soon as possible.

We have a contact us page where you can contact us via email

We will always try and answer your request as soon as possible!

We love reading all your kind messages although sometimes due to high volumes of message requests it may take a while for us to get back to you.

So if you’re inquiring about something urgent or important sending us an email evergreenmoonshop@gmail.com or contacting us via our contact page is recommended for a fast response.

To have a gift message included in your order just leave your message in the « Note to seller or gift message box » before checking out.

We unfortunately don't offer custom pieces at this time.