It depends on what you are ordering.

ART PRINTS: our art prints are printed in a print warehouse closest to your country when you order, this makes fast shipping for you and keeps shipping costs low!

We currently have warehouses in the following countries for art prints:

Australia, Brazil, Canada, China, Denmark, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

In most cases, products are fulfilled at the closest production center.

Sometimes due to reasons such as stock availability, orders may be shipped internationally even if a fulfillment center exists within the same country but this doesn't happen often.

OUR JEWELRY: is shipped directly from us in New Zealand.

We ship Internationally to most countries around the world!

If you don't see your country when checking out be sure to let us know, there may be a reason for why we don't ship there.

FOR ART PRINTS: For orders shipped within the European Union, UK, Norway, USA, CA, AU/NZ, or Singapore, we guarantee delivery with DDP (Delivered Duty Paid). This means no additional custom fees will be incurred!

FOR JEWELRY ORDERS: Customs may be charged on jewelry orders exceeding a certain amount however we will refund half the amount paid if you send us the customs receipt!

ART PRINTS: As our art prints are shipped from a warehouse closet to you, you can expect them delivered within 2-9days.

Our framed art prints shipping times are different to our jewelry because they are shipped from warehouses in your country so you can expect slightly faster shipping times.

JEWELRY:

- Europe, North America, South America, Asia: 3-21 working days

- Australia: 2-6 working days

- New Zealand: Delivery target is next working day

Processing times depending on how busy we are may be an additional 2-3days.

Please note that these shipping times are only estimations and we are not in control and have no responsibility over the postal service, in rare cases your order could take 21-31days.

ART PRINTS: As our art prints are shipped from a warehouse closet to you, you can expect them delivered within 2-9days.

Our jewelry is hand packaged and directly shipped by us so a jewelry order has its own shipping cost.

Our art prints also have their own different shipping costs as they are shipped directly from a warehouse closest to your country.

For example if you place an order with jewelry and wall art. The jewelry might be 10$ shipping and the wall art 5$ shipping. So total shipping cost would be 15$.

Yes all orders come with a tracking number.

Some countries like the Czech Republic only have shipping options available without a tracking number.

Yes you can be notified when an item is back in stock.

Click on the sold out item you want. There will be a form below the item written "NOTIFY ME WHEN BACK IN STOCK"

Input your email address and you will receive an email when an item is restocked!

We always restock sold out items. If we aren't going to restock a particular item we will announce that on our instagram story or via email to our subscribers.

Our items can take slightly longer to be restocked as they are all handmade, some products take days or weeks to make and put together.

We will always have an official launch or restock date available nearer our restock.

Sign up to our email list here

We have a page dedicated to explaining all our jewelry materials

Please click here: "Learn about our jewelry materials"

We hope that helps!

Yes, all of our jewelry is hypoallergenic and nickel free.

Our jewelry does not cause rashes, green skin or irritations.

For more information on our jewelry materials please read this:

Learn about our jewelry materials

No, our jewelry will not make your skin turn green or cause irritations. We are sure to use materials that do not cause green skin.

Our jewelry is made with non tarnish high quality materials which should last forever!

However over time if you expose your jewelry with moisture, acids or oils on a daily basis they will eventually wear down the gold platings causing them to lose their shine.

This isn't a question of quality it's something that's inevitable if you don’t properly care for your jewelry.

There are some things you can do to help prevent this from happening, check out our Jewelry care tips to learn what you can do to make your jewelry last longer!

Your polish cloth is for brass jewelry.

Only brass jewelry will become darker than usual overtime and if exposed to moisture. Some of our jewelry will contain brass we always have that in their description.

This isn’t anything to worry about, brass is beautiful and very lightweight which is why it’s common to use in jewelry.

It just means you need to polish it and the Color will go back to brand new!

We provide polish cloths with every order, even non brass jewelry.

All our earring sets come with 4 earrings in total. So 1 pair of each earring in the set. 

Unlike many other jewelry businesses that claim to sell earring sets but only provide 1 earring, we want to make sure you get your moneys worth by receiving the full set in one purchase!

For any order or refund concerns please contact us via our email “evergreenmoonshop@gmail.com” or our contact page

We gladly accept returns if your order meets our return requirements:

The item you wish to return must be unused and in the same condition that you received it in.

It must also be in the original gift bag and/or box provided. Items that appear damaged, worn or used won't be liable for a full refund or a refund at all depending on their condition.

Requests to return items due to quality problems, shipping damage, color, style or size errors must be accompanied by photos or other evidence clearly showing the problem with the item received.

Please read our return and refund policy here for more information

Email us with any concerns via our Contact Us page and we will get back to you as soon as possible.

We have a contact us page where you can send us a message to our email.

Or you can also directly email us providing your full name and order number at “evergreenmoonshop@gmail.com”

We will always try and answer your request as soon as possible!

Of course you can send us a message via instagram! 😊

We love reading all your kind messages although sometimes due to high volumes of message requests it may take a while for us to get back to you.

So if you’re inquiring about something urgent or important sending us an email evergreenmoonshop@gmail.com or contacting us via our contact page is recommended for a fast response.

Gift messages are only available for jewelry orders.

We love creating beautiful gift messages for you!

To ask for a gift message just leave your message in the « Note to seller or gift message box » before checking out.

We unfortunately don't offer custom pieces at this time.